Privacy Policy

1) Data Controller

• Business:
• Address: ,
• Email:
• Phone:

2) What data we process

• Contact data: name, email, phone, and messages you send.
• Booking data: selected boat, dates, booking options, and reservation details.
• Billing/payment metadata needed to manage bookings (payments are handled by Stripe checkout).
• Chat context: chatbot messages, language, boat/date context, page visited, referrer, browser language, timezone, device category, campaign tags, and country code when provided by our hosting infrastructure.
• Technical and security data required for site operation. Chat quality records do not store your raw IP address or full browser user-agent.

3) Why we process your data

• To answer your inquiries and provide support.
• To review chatbot answers, improve their quality, and understand common customer questions.
• To create and manage reservations and payments.
• To comply with legal and tax obligations.
• To protect site and service security.

4) Legal basis

• Contractual necessity (booking and service delivery).
• Pre-contractual steps requested by you (quote and booking requests).
• Legal obligations (accounting, tax, consumer regulations).
• Legitimate interest (security, abuse prevention, service continuity).
• Consent where required (for optional cookies/marketing actions).

5) Data recipients and processors

Data may be shared with technology providers needed to operate the service (hosting, WordPress plugins, chatbot/AI providers, payment processors such as Stripe, analytics/cookie tools if enabled), always under applicable data protection rules.

6) Retention

• Inquiry/support data: kept as long as needed to solve your request.
• Chat quality records: normally kept for up to 365 days, unless a shorter period is configured or longer retention is required for a specific support or legal reason.
• Booking and invoicing data: kept for required legal/tax periods.
• Cookie data: according to cookie configuration and your consent choices.

7) Your rights

You can request access, rectification, deletion, objection, restriction, and portability, and withdraw consent where applicable. Send your request to .