Refund Policy

Payment And Cancellation Faqs

1. ow can I confirm my reservation?
   • You will receive a confirmation ticket via email. If not received, check your spam/unwanted folder or contact us.
2. What happens if I am intoxicated during the activity?
   • Intoxicated customers won’t be allowed to embark, and the booking will be canceled without a refund.
3. Can I get a refund for a mistaken booking?
   • Partial refund (70%) for mistaken bookings due to administration expenses. No refund if claimed on the activity day or after.
4. What if I miss the activity?
   • No show, no refund in any case.
5. Are deposits refundable?
   • Deposits are personal and NON-REFUNDABLE.
6. What if the company cancels the activity?
   • Offered another day or a full refund. If accepted, terms remain the same. If declined, full reimbursement through the same payment system.
7. Can I change the date of my reservation?
   • Free date change 48 hours before the scheduled activity.
8. Are gift vouchers and activity packs refundable?
   • Both expire in 1 year and are personal and NON-REFUNDABLE.
9. What if the boat changes stops or number during the activity?
   • No refund if changes occur due to safety standards.
10. What if I want to end the activity or a program for any reason?
    • Ended without any refund.
11. How long do I have to file a claim for damages from an accident?
    • You have 1 year to file a civil claim.
12. What if the company changes the route of the excursions?
    • Changes may occur for maritime safety without prior notice.
13. What if I’m under the influence during any activity?
    • Not permitted to embark, and the booking will be canceled without any refund.
14. Is there a trial process for any disputes?
    • In case of trial, it will be held in the administration of Pollença.